Frequently asked questions
Can I customize the size of the rug?
Yes. While the sizes on our website are standardized at three meters in length, we're happy to customize the dimensions to suit your space. Simply reach out to us, and we'll adjust the size and pricing accordingly to create the perfect fit.
What are your return policies?
Because each of our art rugs is individually custom-designed and crafted to order, all sales are final. We take great pride in the quality and exclusivity of our rugs and want you to feel confident in your purchase. If you have any concerns at all, please reach out to us—we're here to ensure you're completely delighted with your experience.
How should I take care of my rug?
To keep your rug looking its best, we've created a dedicated care guide with all the information you need. Please visit our Care Guide page on the website for detailed instructions on maintaining your rug's beauty and longevity.
How true are the colors to the images?
We do our best to ensure the colors you see online are as accurate as possible. However, slight variations can occur due to different screen settings and lighting conditions. As with all textiles, the final product may differ slightly from what you see on your screen.
How long will production and shipping take?
From the moment you place your order to the rug's arrival at your doorstep, the entire process typically takes about 5 to 7 weeks. We carefully handcraft each rug over 20 to 30 days, starting with aligning the design and customizing the size to your specifications. This is followed by hand-tufting, shearing, cleaning, and packaging. Once production is complete, worldwide shipping can take up to two weeks. You'll receive a tracking number to follow your rug's journey home.
Can I commission my own custom rug?
Absolutely! You can commission your own custom rug with us. We specialize in creating rugs inspired by your brand, style guide, color palette, space, or the atmosphere you'd like to evoke. Simply reach out to us.
